CONTACT US

Please email admin@bodyflexgym247.au or feel free to either call or text 0422 263 691.

Absolutely! Casual visitors are welcome during staffed hours only. Non-members must report to reception upon entry, sign in and pay for a casual pass $15 per visit.

• Only members can access the gym outside of staffed hours.

• CCTV is in operation 24/7

• Records are maintained of each entry and exit.

Yes! Here’s how it works depending on your payment type:

1. Upfront / Fixed-Term Contracts

• Request in Writing: Notify us at least 3 days before the pause.

• Minimum Suspension: Usually 2 weeks at a time.

• Maximum Suspension: Up to 6 weeks, unless otherwise approved.

• Payments: Any suspended time is added to the end of your contract, so all instalments remain payable.

• Membership End Date: Extended to reflect the suspension period.

2. Direct Debit / Ongoing Payments (Weekly or Monthly)

• Request in Writing: Notify us at least 3 days before the pause.

• Minimum Suspension: Usually 2 weeks at a time.

• Maximum Suspension: Up to 6 weeks, unless otherwise approved.

• Payments: Your payments will be paused during the suspension — you won’t be charged.

• Membership End Date: Remains the same; the membership is not extended.

Special Cases

• Exceptions for medical recovery or surgery can be approved at the Gym’s discretion.

This policy ensures you can take a break when needed while keeping your membership and payments simple and transparent.

We’ve made our cancellation process simple and straightforward.

To request a cancellation, just complete our cancellation form either in person or via email.

Our team will review your membership and confirm all details with you before processing.

If you have any questions, we’re always here to help.